Refund Policy for Mohabbatein Matrimony
Effective Date: 30th October 2023
Last Revised: 31st October 2023
At Mohabbatein Matrimony, we are committed to providing a high-quality matrimony service that ensures the satisfaction of our users. We offer both free and premium membership plans, as well as the Ghost Mode add-on, to enhance your experience on our platform. This Refund Policy outlines the conditions and guidelines for obtaining refunds for the services provided by Mohabbatein Matrimony.
Eligibility for Refunds
Refunds are only applicable within the first 48 hours after the initial purchase or subscription renewal.
Refund Procedure for Membership Plans
Free Plan: Mohabbatein Matrimony offers a free membership plan with basic features. Users who have purchased an upgrade to the Premium Plan may request a refund as follows:
- Within 48 Hours: If you have upgraded to the Premium Plan and wish to cancel your subscription within 48 hours of your purchase, you are potentially eligible for a full refund.
Premium Plan: The Premium Plan is available for 3, 6, or 12-month subscriptions. Refund conditions for the Premium Plan are as follows:
- Within 48 Hours: If you have subscribed to the Premium Plan and wish to cancel your subscription within 48 hours of your purchase, you are potentially eligible for a full refund.
Refund Procedure for Ghost Mode
The Ghost Mode add-on is a monthly subscription-based feature. Users who have purchased Ghost Mode and wish to cancel their subscription are eligible for a refund under the following conditions:
- Within 48 Hours: If you have subscribed to the Ghost Mode add-on and wish to cancel your subscription within 48 hours of your purchase, you are potentially eligible for a full refund.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team within 48 hours of your purchase.
- Provide the necessary information, including your username and transaction details.
- State the reason for your refund request.
Our customer support team will review your request and process the refund accordingly subject to discretion. If any terms and conditions are violated you are not subject to receive any sort of refund.
Refund Processing
- Refunds will be processed within a reasonable time frame.
- The refund amount will be credited to the same payment method used for the purchase.
- It may take several business days for the refund to appear in your account, depending on your payment provider’s policies.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact our customer support team at support@staging.mohabbatein.com
Mohabbatein Matrimony reserves the right to update, modify, or change this Refund Policy at its discretion. Users are encouraged to review this policy periodically for any updates or changes.
By using Mohabbatein Matrimony’s services, you acknowledge and agree to this Refund Policy.